Personalisation Errors

Our team works hard to make sure every order is personalised according to the details provided at checkout. In the rare event that something goes wrong, we’re here to help!

If you’ve received the wrong item, the wrong colour, the personalisation details are incorrect, or missing, please reach out to us as soon as possible.

To help us resolve the issue quickly, kindly email us at info@bullybillows.com with the following:

• Your order number.
• A brief description of the issue.
• Clear photos of the item(s) you received.

We truly appreciate your patience and will do everything we can to make it right.

If you notice a mistake in your personalisation after your order has been placed, but before it has been processed. Please email us as soon as possible with the correct details. We will do our best to amend this for you, but we cannot guarantee any changes.