Updated on 21st March 2022.

Once the items are received by us, please allow up to 5 working days for your return to be processed. You will be notified of this in either one of two ways:

Refunds - you will be notified by email that your refund has been processed. Please allow 3-5 working days for refunds to be processed and received in your account. This will be debited to the account your items were originally purchased from and cannot be altered.

Please note, if you have used our return portal (UK customers only) and have chosen the Royal Mail returns service, we simply pass the cost on from Royal Mail to yourself, a £4.49 cost will be deducted from your exchange which will reflect on your eGift card.

Exchanges - you will receive a notification by email attached with your eGift card with the value of the product(s) you have purchased.

Please note, if you have used our return portal (UK customers only) and have chosen the Royal Mail returns service, we simply pass the cost on from Royal Mail to yourself, a £4.49 cost will be deducted from your exchange which will reflect on your eGift card.

Updated on 21st March 2022.

Once returned you will be entitled to a full refund which will not include the cost of the return postage. We are not able to refund or exchange items that appear to have been used, washed, dirty, customised or are not in original condition.

Return process if you LIVE inside of the United Kingdom, please visit and click the 'Make a Return' at the bottom of the website via the 'Quicklinks' section to visit our returns portal online. We offer a 14 day refund period and a 30 day exchange period.

Return process if you LIVE outside of the United Kingdom:

• Please download, print off, and complete a returns form if you do not already have one which should be included in your delivery package.

• Please ensure you have entered your correct order number, if you do not enter your order number the team are unable to identify the customer which will cause delays in getting your return complete.

• Ensure your return is sent back to us within 30 days of you receiving your order to be eligible for a refund. Any orders sent back after 30 days are subject to a credit note and not a refund.

• Ensure your return is well packaged and meets all the conditions outlined below.

• Use an insured tracking delivery service to ensure your parcel reaches us safely.

Enclose your goods, and return to the following address:

Unit 15, Rani Drive

Nottingham

England,

NG5 1RF

United Kingdom

Returns Terms and Guidelines:

• All returned items must not be used, washed, dirty, not customised or are not in original condition

• We are not responsible for the return shipping costs of the items.

• Please make sure all returned items are well packaged, so as not to be damaged in the post.

• Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.

Forms
• BullyBillows return form

Company number 11083739

Updated on 21st March 2022.

Unfortunately not, as your order has been specially customised to your request. We are unable to exchange or refund you for the customised product you have chosen. If you do wish to send it back to us for an exchange or refund we may ask for the postage costs to be covered in order for the item to be sent back to you.

Updated on 21st March 2022.

Our returns team process all refunds and exchanges twice, weekly.

Once we have received your return, please allow up to 7 working days for your return or exchange to be dealt with.

You can make a return via our online returns portal which can be accessed by clicking on the link below:

Click this link

During busier periods, please allow up to 10 working days for your exchange or refund to be processed.

Updated on 21st March 2022.

Please be mindful when receiving a BullyBillows delivery, as every dog can vary depending if they have muddy walks etc. Due to hygiene reasons we cannot accept any returned items if they appear to have clear signs of usage. This can include the following:

• Dirt, marks & scratches.

• Faded material where the product has been rubbed against a dog.

• Washed, used outside of the house for anything more than putting the product on and off.

Updated on 21st March 2022.

We have a 14 day return policy for a refund and a 30 day exchange policy for customers inside of the UK.

We have a 45 day return policy for refunds and a 60 day return policy for exchanges for customers that live outside of the UK.

If you return an order back to us for a refund once it has surpassed the return date, you will receive an eGift card which will be sent to the email address which was used to place your order.

7th January 2022.

Any WHOOPSIE, V1.0 or End of Line products which are reduced are not eligable for a refund but only an exchange. Upon receiving your return the returns team will process your return and send you via email an eGift card to the value of your purchase (minus discount codes used).