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New FAQ's

When are certain items coming back into stock?

We endeavour to restock any items that may be sold out / out of stock within 4-8 weeks. As all of our products are hand made it takes time to produce quality.  

Where is my order?

You can track your order from your account tab on this website. Simply login and if your order has already been shipped you will be able to access a trackable link. Please note UK orders may not have a tracking number as we use a 24 hour service which only provides us with a signature once received.  

Which size will fit my dog?

We highly recommend measuring your dogs neck before placing your order. This will determine exactly what size you will need for your furry friend.

Please note different products may vary in different sizes.

Can I exchange my order for different / more suitable size?

You can exchange your item, we have a 30 day period in which time you can exchange or get a refund for an incorrectly purchased product.

Please note, we cannot exchange or refund any customised products which have been customised.

Do you deliver to my country?

Not to worry, we deliver to every inch of the globe!

Would any of the collars rub on my dogs fur and cause pain or irritation?

We love neoprene! We put a generous layer of neoprene on the majority of our collars (any collars which have not got neoprene or foam padding, we will be introducing in the near future).

Neoprene dramatically reduces any rash, irritation or fur burn as it’s very soft. It’s also waterproof.

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