Once the items are received by us, please allow up to 5 working days for your return to be processed. You will be notified of this in either one of two ways:
Refunds - you will be notified by email that your refund has been processed. Please allow 3-5 working days for refunds to be processed and received in your account. This will be debited to the account your items were originally purchased from and cannot be altered.
Please note, if you have used our return portal (UK customers only) and have chosen the Royal Mail returns service, we simply pass the cost on from Royal Mail to yourself, a £3.49 cost will be deducted from your refund.
Exchanges - you will receive a notification by email attached with your eGift card with the value of the product(s) you have purchased.
Please note, if you have used our return portal (UK customers only) and have chosen the Royal Mail returns service, we simply pass the cost on from Royal Mail to yourself, a £3.49 cost will be deducted from your exchange which will reflect on your eGift card.
